1. Introduction

Crown Fire Systems ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

2. Information We Collect

We may collect and process the following types of data:

• Contact Information: Name, email address, phone number
• Project Information: Business address, type of premises, fire safety requirements, or other relevant details you provide through forms or email
• Technical Data: IP address, browser type, operating system, pages visited
• Cookies & Tracking Technologies: See section 9 for cookie and analytics use

3. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Your consent
• The performance of a contract or steps prior to entering into one
• Legal obligations
• Our legitimate interests (e.g., responding to enquiries, marketing, service improvements)

4. How We Use Your Information

We use the information we collect to:

• Respond to contact or quote requests
• Provide information about our services
• Tailor solutions to your project requirements
• Improve our website and services
• Comply with legal and regulatory requirements

5. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Subcontractors or third-party service providers necessary for service delivery
• IT, hosting, or analytics providers (e.g., Google Analytics)
• Regulators, government authorities, or legal bodies when required by law

All third parties must respect the confidentiality of your data and act in accordance with applicable law.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy or to meet legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk

To exercise your rights, contact us at info@crownfiresystems.co.uk.

8. Security

We take reasonable steps to protect your personal information from misuse, unauthorised access, or disclosure through physical, electronic, and managerial procedures.

9. Cookies

Our website uses cookies to enhance user experience, improve functionality, and collect analytics data.

You may refuse or manage cookies through your browser settings or via our cookie consent banner. Please note that some site features may not function properly if cookies are disabled.

10. Google Analytics

We use Google Analytics to help understand how users interact with our website. Google Analytics sets cookies that collect anonymised data such as pages visited, time spent on site, device type, and general location.

You can opt out of Google Analytics tracking by disabling cookies or using the Google Analytics Opt-Out Browser Add-on.

11. Third-Party Links

Our website may include links to external websites. We are not responsible for their content, privacy practices, or data use.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.